Frequently Asked Questions
• Online purchases can be shipped to destinations within Canada and the USA. After your order has been processed you will receive a shipping confirmation email with the tracking number(s) or Bill of Lading numbers if tracking numbers are not made available by the courier.
• Elevation Athletics currently offers FREE SHIPPING on all orders over $299 within Canada. The estimated processing and delivery time using express shipping is approximately 3 - 5 business days. Please be aware, our shipping partners are experiencing COVID-19-related delays which may result in extended delivery times.
The shipping address cannot be changed after the order has been placed. If you would like to return your order, please visit our Refund Policy page.
We work hard to get all orders processed as quickly as possible, once an order has been placed and payment has been processed, you cannot cancel your order. If you need to return any items please wait until you receive the shipment and then visit our Refund Policy page.
Items cannot be added to an existing order that has been confirmed. Your order is confirmed once you have completed the checkout stage and sent a confirmation number. If you would like to order additional items, you are welcome to place a new order online.
Elevation Athletics online purchases unfortunately cannot be shipped to post office boxes due to the weight and size of our products.
If a post office box address is provided at checkout we will reach out promptly requesting an alternate address.
All applicable taxes will be applied based on the country or region that your order is being shipped to.
Sometimes, the fastest way to get your order to you is to ship some items separately. We try to minimize this whenever possible, but if we do need to split your order, you will never have to pay for additional shipping.